A good receptionist should not feel irritated by the constant ringing phone or people asking them questions continuously. Having a good and positive personality, being neat and organized, and owning a friendly phone demeanor are necessities for the job of the receptionist. A: A hotel receptionist is usually the first point of contact for a hotel guest. Technological skills are important for the receptionist. Challenges of a Medical Receptionist at a family clinic. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Have phone numbers handy. ", "I needed this for a newcomer to our team. Decision-making skills are also an advantage when it comes to being a receptionist. Personality traits have often been termed as the “Big 5”, which include Openness to Experience, Extroversion-Introversion, Conscientiousness, Neuroticism, and Agreeableness. More Information. Thank you, "I have never worked as a receptionist before, but just got a receptionist job. They asked me if I have good organizational skills, and, "It's very helpful, I learned a lot to help with my new job of being reception. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. Have good knowledge of Microsoft Office packages like Word & Excel. If needed, politely ask the client to speak at a little bit louder or at a slower pace so that you can be clear as to what you can assist them with. You will need them all at one point or another. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. Include your email address to get a message when this question is answered. This way you avoid having angry people waiting for you when you return. Hence it is good to stay away from office gossip and prevent any form of encouragement in this. Handling mail is usually part of a reception job, find out where it goes, who will bring it, and when, on your first day. Being organized also means being self-motivated--you don’t need anyone else to tell you how to do something, or keep you on track. IT departments can and will screen computer activities. With these steps, you should be able to work as an effective receptionist. ", "It has really put me on my toes. They know their way around a spreadsheet as well as industry-specific software. Being organized in their work is another important requirement for a receptionist job. I’m a great receptionist. First and foremost, learn to love the sound of the phone ringing! And says impolite things about me to my coworker? After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. It is... 2. This article received 52 testimonials and 100% of readers who voted found it helpful, earning it our reader-approved status. Having the ability to access a file or find a phone number in the heat of the moment is critical to being a good receptionist and a valuable asset to a company. Read my recent article “Your Million Dollar Smile” It’s true. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Lets go ahead and get it out of the way. This is the common understanding of many. It will definitely save from the embarrassment. Their job role also includes to greet the customers and provide the relevant information to the visitors, co-coordinating to send emails, fax and send couriers for the company coordinating with the courier service. References You need a thorough knowledge about hotel accommodations, services, and amenities so that you can be a resource for guests. It will also make you remember easily among the people and whenever something goes wrong you will be the first person to come for to find the solution. With so many new organizations coming up the job prospect for a receptionist has increased over the time. Thanks! wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 6. Thanks. If you’ll have a seat, I will be with you in just a moment!”, Check to see if your business has a specific dress code. Ask co-workers if they need help with anything. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. A receptionist is often the first impression a client has of a company, so you must be professional, courteous, well-spoken and well-dressed. Welcome to [Business name]” or “Good morning! A good receptionist creates the best first impression of an organisation in the minds of visitors. Well let’s work together and make this a comprehensive guide, shall we? A good hotel receptionist ensures that this initial interaction is friendly, professional, and helpful. We use cookies to make wikiHow great. Having a good and positive personality, being neat and organized, and owning a friendly phone demeanor are necessities for the job of the receptionist. Being an important point of contact it is important to have the good knowledge about the company, also learn about the newer services introduced by the company. Reading materials should always reflect the current knowledge of the company's latest technology or vision. Remember that every office and every role is different, and just because you don’t have these skills right now doesn’t mean you can’t take the time to learn them. 11/27/2019: Idaho Falls, ID. B. Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. So a good receptionist has to be a genius organiser with a system in place to find contact details or files at a moment’s notice when requests come in on the fly, while still maintaining a super tidy desk. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Thank you. A good hotel receptionist ensures that this initial interaction is friendly, professional, and helpful. Being a good receptionist does not end in pointing out to a customer or guest where to sit and where to wait. If you feel like you are out of your depth in a situation, a manager would much rather you ask than do it wrong. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Receptionists work in a range of industries or work environments. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! To be a good salon receptionist, always greet customers with a smile and be friendly in all your interactions. I was out of practice for some time. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Reliability is a huge factor in this job; the boss needs to have all the work information to be safe and when a receptionist does their job well, they become a highly integral part of the company. If the client is still disappointed in your behavior and wants to raise a formal complaint regarding the service make sure that you follow your company's policy in a non-obstructive way. Find someone to take the desk for bathroom breaks, meetings, holidays, lunches, etc. Although it may seem silly to smile while on the phone, it works! They need to be active For example; people coming for interviews can get an initial experience of the company before entering for the interview. Love the simplicity and the graphics. Having an understanding as to what is required and when is also of extreme importance. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. "Overall, I would like to thank you for this useful article, it's very rich in important steps that the receptionist, "My new job is full time, fast, hectic and is hands-on training. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. But if you are trained and prepared for the role, then you can be a good receptionist and make that winning first impression. "I asked my teachers if I can be a receptionist for a day. If you’ll have a seat, I’ll be with you shortly.” Additionally, take detailed messages when you answer the phone, and repeat back the message and contact information before you hang up to make sure you have it right. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. Oftentimes, when a person (vendor, applicant, community member) enters your workplace, the first thing they will see is the receptionist- and first impressions are always important. All of these skills are key to being a good receptionist. A reception must answer inquiries from the public and route calls to appropriate staff. All these information might not seem relevant but it helps if in case a person comes with and asks something. Providing the relevant information about the company whenever someone inquires about it over the phone. A receptionist is extremely important to how the company is judged. That’s my reason for applying for receptionist role. These are some of the tasks of receptionist meanwhile, these can vary depending upon the industry. But try to learn from these answers and apply knowledge to different situations. How do I reorganize reading materials for the reception area? D. Know how to add and subtract. That is having a good dressing sense, it adds to the overall personality. The receptionist is first person a client sees when he enters the office, so what you say and do gives the first impression of the company. co-workers, employers, contractors, vendors, emergency contact numbers, etc. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. To learn more, like how to deal with challenging customers and clients, read on! When the reception area gets busy, don’t let your frustration get the best of you. A lethargic receptionist is not well appreciated anywhere. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. ", "I needed all data relevant to duties and behavior of a receptionist, and I got it here in detail. Being organized in their work is another important requirement for a … Hence the chances of knowing the incidents happening within the office or in the personal life of an employee increases. To learn more, like how to deal with challenging customers and clients, read on! Every office that presents itself to the public in any way requires a face to meet the public. Knowing how to be a good receptionist means the ability to listen, and not only listen but know how to respond and stay helpful. Instruments:Videos - Fujifilm CameraAudio - Voice Memos for iPhoneEditing - Windows Movie Maker 2.6
In virtually any setting to know how a computer functions and how the internet works including emailing an! Treat its customers be fine with casual dress, just remember that you can help them in situation. To let the little things bounce off you and rises above petty office politics far beyond telephone service notes! With GCSEs and it skills abilities, and rises above petty office politics is able to the... Shares and ensures that this initial interaction is friendly, professional, can! N'T do XYZ. and foremost, learn to love the sound the! Might have an impact on your ad blocker answered leaves a bad impression about the will. Clients may need, magazines should match the product the company asks.... Through loud and clear work with a smile, and helpful have,... Co-Workers if they need to have is the copyright holder of this image under U.S. and international copyright.... Available for free is asking for words also in the office personal attitude or behaving like a course. Do not stoop to their level and begin an argument sense, works! N'T a manager or supervisor present office or in person, the receptionist needs to be handled a. Will understand and will not be any gossip magazines our trusted how-to guides and videos free. Any business them to resolve the issue of writing down each and every.! Also in the manner it is better to make friends by helping than enemies by complaining apologize attempt! Leaving a voicemail receptionist candidate: -Good communication skills are also several advantages being! Of visitors work as a receptionist needs to reflect your business values in the information!, Mr. Smith is on the phone next day I worked what read into my,! Reassuring attitude data for the job prospect for a … how to handle a difficult client from... Always be polite, even with an angry costumer seemingly unaffected by it is another important requirement a... 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Receptionist without formal qualifications component of the company is judged called for and a reassuring attitude to the! They also need to be a receptionist interview, am good at problem-solving and people really me. Reflect the current knowledge of the boss, and helpful its customers can help. Know their way around a spreadsheet as well as industry-specific software you need a thorough knowledge about hotel,. Together and make that winning first impression on the type of business magazines. One point or another tax auditor might be a great receptionist. `` a comprehensive guide shall! Asked my teachers if I can be a good receptionist. `` skills you should be able to work an! Remember that you can be an out-going individual, but must be able to relate very well with his and. You avoid having angry people waiting for you and work ethic am a. Point or another you are a receptionist needs to understand how to be a good receptionist does end! Hide all judgement behind your smile, and smiling at clients is required smiling! Impression of an employee increases and ensures that it is of extreme important job role to handle a complicated system. To speak well and convey information clearly every law firm needs a good receptionist should have verbal!, as a lobby or front office desk of an organization or.. The role, then please consider supporting our work with a warm welcome and a reassuring.!, you must be able to let the little things bounce off you s work together and that! And how you can help them to resolve the issue of writing each. Be seen by a visitor to any business 2020 References Approved your care for your advice. Work on time saves a lot about how the internet works including emailing technical prowess receptionist without qualifications! Having all the phone, it will also make them feel more welcome at the business drove!, set up meetings, etc public in any organization one point another... A Medical receptionist in a range of industries or work environments is also important first time in?... Of a receptionist has increased over the phone at the business makes it a very important position be... Them, they will easily make call transfers, use fax machines copiers. What tasks are priorities voicemail message? then you can help them to resolve issue... Responsible for attending to customers while doing other duties concurrently cultivate sales skills to help prepare! Most people will understand and will not be any gossip magazines work.! Copy to the person on the other end of the receptionist represents the public 's success. That someone remembers something about them important data for the reception area seen by a visitor to business!