In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Hotel Speak translates the language of hotels - our A-Z of hotel industry jargon should help interpret the language & terminology used in hospitality. Agent: Someone who acts on behalf of another and has been bestowed the power to act. Der Bereich gliedert sich in Hospitality Industrie und Social Hospitality. Hotel Speak provides actionable hotel marketing advice for hoteliers and hotel marketers. Occupancy: The measure of fill by dividing the total number of rooms occupied by the number of rooms available. 2) Understand the economic, social and environmental benefits and costs of tourism. Net Rate: A hotel rate given by travel agents and tour companies that can be marked up and sold at a higher rate to the end customer. Glossary of business terminology. CRS: Acronym for central reservation system. Channel Management: Techniques used by hotels to optimize performance across distribution channels such as OTAs. PPPN: Industry acronym for per person, per night. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Shoulder Season: Period adjacent to the peak season with lower occupancy, but not the lowest occupancy of the year. Unconference: Conference where the agenda is dictated in real-time by participants. Attrition Fees: Fees associated with unused rooms in a room block. Destination Management Company (DMC): Organization that aids planners via their extensive knowledge and connections pertaining to a specific locale. Our expert team work hard on this project which results this outstanding collection. Term for popular event city that does not meet infrastructural requirements such as convention space to be considered a first-tier city. Boutique Hotels: Smaller luxury hotels that separate themselves from large competitors by their service and product offering. Mattress Run: A traveler who is staying a number of nights in order to rack up points for their frequent stay program specific to that hotel chain. 2. Seamlessly manage and optimize group sales performance across your entire portfolio. 2 : the activity or business of providing services to guests in hotels, restaurants, bars, etc. Inbound Tourism: The traffic of international tourists spending foreign money contributing to the export economy. House Manager: The manager underneath the General Manager in ranking that is responsible for an individual hotel, unlike the General Manager–who covers more than one. Occupancy Forecast: A prediction of occupancy for a set period that helps hotels define their business goals. Revenue Management: Continued analysis that predicts demand and adjusts hotel rates accordingly. Collaborative event sales software that increases qualified leads and drives direct revenue. Parties have no control over an Act of God, thus they’re not legally bound to fulfill contract responsibilities. Confidential Tariff: Discounted prices solely quoted to wholesalers, tour operators, and travel agents (unavailable for public use). quizlette7162208 . Ecotourism: A responsible way of traveling to natural areas that conserve the environment and sustains the well-being of local people. Outbound Tourism: Residents traveling to an international destination. CPOR (Cost per occupied room): Formula that calculates the average cost of occupied rooms. We got tons of requests regarding hotel management terminologies. InterActiveCorp (IAC): A U.S. company that owns various online travel-related businesses. Unconstrained Demand: The demand for a hotel regardless of any capacity limitations. Definition of hospitality noun in Oxford Advanced Learner's Dictionary. Hospitality is also the way people treat others, that is … Quick Set: A setup template that reduces turnover times and work between events and thus results in a price break for the group. These teams work together to generate business ending in a boost of revenue and sales–and to put on stunning events. What does hospitality mean if the customer has a positive experience? ADR, or Average Daily Rate Is the mean rate charged by the hotel on any given day for any given segment. Booking Patterns: Patterns of confirmed sales in a hotel. Folio: An overview of a guest’s hotel account including all charges and payments made, stored at the reception desk. Offsite: A company meeting or function that occurs off company grounds and requires external space. Hospitality meaning and definition of hospitality in catering industry food service terminology Meaning of hospitality . Crescent-Round Setup: Seats occupy only about two thirds of a table so that no attendees have backs to the speaker. Stay Pattern Management: A revenue management method seeking to optimize a hotel’s capacity by confirming stay patterns on the books doesn’t result in un-sellable stay patterns remaining to be reserved. A new Refreshing Website for Casa Delfino, New Breezy Presence for Blue Sand Folegandros, © MOZAIK 2016-2020. best ways to advertise your event venue online, how to increase traffic to your hotel website, ← 20 Event Planning Hashtags for Hospitality Professionals, Top 4 Event Planning Companies in Houston →, Do Not Sell My Personal Information (CCPA Required). Hospitality = Gastlichkeit) Management wird die professionelle Beschäftigung mit infrastrukturellen und personenbezogenen Dienstleistungen für verschiedene staatliche, gemeinnützige und privatwirtschaftliche Einheiten bezeichnet. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. Up next, discover the best ways to advertise your event venue online, and how to increase traffic to your hotel website. “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. If all things are equal, a property's ARI is expected to be 100, compared to the aggregate group of hotels. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Buyer: A person in the travel trade who is ultimately responsible for reserving room blocks. cordon bleu: garnished or accompanied by ham and Swiss cheese. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Many jobs in the hospitality industry involve dealing with customers face-to-face in a variety of ways. Advance Rates: Discounted rates to entice guests to book in advance. Above the Line: Commission received from advertising like T.V., radio, posters, and press. For the frequent traveller, the language used in regards to hotels maybe of second nature. War Room: Another term for the office for meeting on-site staff. First-tier city: A major city that attracts large amounts of event business due to significant infrastructural advantages ranging from inbound non-stop flights to efficient and widespread public transportation. Shoulder Nights: Nights that generally have less occupancy than peak nights. It also includes, event planning, theme parks, transportation, cruises, and more. Find more ways to say hospitality, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. Refreshment Break: Period between sessions of an event that is accompanied by snacks and beverages. Hospitality is friendly, welcoming behaviour towards guests or people you have just met. Meaning of hospitality. cepts, procedures, and terminology. Cut-Off Date: Date at which all unused guest rooms in a room block will be released to the public. The sum of net revenues from all operating departments in addition to rentals and other income per available room for the time period, divided by total available rooms during a specified time period. These terminologies will be equally helpful for full time professional hoteliers, restaurentiers and students as well. Hotel Terms Dictionary: Your Guide to 230+ Industry Acronyms, increase attendance at conventions, trade shows, meetings, and events. Press Trip: Travels with the main purpose of writing about that destination. Hospital and hospitality are totally different from each other. It is a heath care organization and is largely managed by professional physicians, surgeons and nurses. Main definition. Here you find ten of the most significant hospitality trends for 2021. Rate Parity: Under certain conditions, a travel supplier, such as a hotel, keeps the same price across all different distribution channels. Next Page . Double Occupancy (DBL): The hotel rate covers up to 2 people in the room. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Cabaret Set-up: Cocktail tables, chairs, and a stage make up the room set. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. 20+ Hospitality Industry Terms Defined. Certified Manager of Exhibits (CME): Rewarded to planners by the Trade Show Exhibitors Association (TSEA). Average Published Rate (APR): A rate taken by averaging all types of hotel rooms throughout the year according to high or low season. 1709, [Jonathan Swift], “The Metamorphosis of Baucis and Philemon, Burlesqu’d; from the 8th Book of Ovid”, in Baucis and Philemon; a Poem. An exhibition of products and/or services held for members of a common or related industry. Many hoteliers and hospitality management students request us for a complete list of hospitality … Heads in Beds: The hospitality industry’s reason for existence, to sell hotel rooms and increase the occupancy rate of the hotel. Booking Pace: Average speed of individual bookings between group booking date and arrival date. 3) Define hospitality and the pineapple tradition. Benchmarking: A method of comparing a hotel against competitors. A ʿAbd (عبد) (for male) ʾAmah (أمة) (for female) Servant or worshipper. A trolley used in F&B Services business on which the food can be cooked, finished, or presented to the guest at the table. Not every room status will occur for each guestroom during every stay. Previous Page. Als Hospitality (engl. Market Segments: An identified group in an overall market to which a specific service appeals. Best Available Rate (BAR): A pricing system used by hotels to define a rate based on the demand and occupancy of a room. Dabei liegt der Fokus auf dem Management der Leistungen Catering (Versorgung mit Getränken und Verpflegung) und Hospitality (Hotellerieleistungen; Unterkunft im weitesten Sinne). hospitality (countable and uncountable, plural hospitalities) 1. Banquet Captain: The party at food functions who presides over the banquet service. Hospitality Industry Skills . Then, try out easy hotel event management tools to save time on all your new group business. Get all the support you want for your events because we know hospitality matters. SMERF: An acronym for the group travel market for social, military, educational, religious, and fraternal segment. Overbooking: When more rooms are sold than are physically available to sell. A reputation for hospitality means you're known for being kind and welcoming to visitors, which may also mean that you always have a full house at Thanksgiving. Common incentive offered when negotiating room blocks. conductor, and (in Europe) courier: Tour manager/guide - both terms have roughly the same meaning and are used interchangeably. Breakout Rooms: Smaller ancillary rooms to a ballroom that can be used by smaller groups for one reason or another. Market Share: A percentage of business within a market category. Hospitality is also closely related to customer service because providing excellent customer service is something that is expected from ever person who works in the hospitality industry. cook-out: meal cooked or served outdoors. This handy glossary includes the main terms related to the hotel industry, from A to Z, and will get you up to speed with the language of the hospitality field! Generally, no seats will have backs to the stage. In general terms, the meaning of hospitality centres on the belief that strangers should be assisted and protected while traveling. The hospitality industry is recognised as a section of the wider service industry, with a focus on leisure. Term & Meaning; 1: Account receivables. Repeat Booking: When repeat business is booked on behalf of the same client. That means you’ve done your job! Cooperative Marketing: Programs for marketing involving two or more participating companies, institutions, or organizations. Closing Ratio: The percentage of calls to contacts resulting in a verified sale. HOSPITALITY Meaning: "act of being hospitable," from Old French ospitalité "hospitality; hospital," from Latin hospitalitem… See definitions of hospitality. Not open to the general public. Campfire Session: Interactive breakout session in small informal groups focused on specific subject matter. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. Commercial kitchen terminology explained - Keep your service seamless - Understand what Chefs and Cooks mean and want - For Hospitality Supplies Call (02) 9558 5199. Rack Rate: The original price of a hotel room before any discounts or promotional rates are applied. Hospitality consultant and educator Kate Edwards will help you get a head start through this guide to the most common terms you’ll hear when you’re working on the floor. Repeat Business: Returning business generating increase in profits. Convention Services Manager (CSM): Individual at hotel who oversees event operations. As you can see there are a lot of highly specific jargon that's used. Every visitor to Georgia is overwhelmed by the kindness, charm, and hospitality of the people. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience!. See more. 4) Identify the … Measures a hotel’s ADR performance relative to an aggregated grouping of hotels (i.e., competitive set, market or submarket). Displacement Analysis: Series of formulas used to analyze the total value lost by guaranteeing rooms to group that might otherwise be booked by transient business. The term "MICE" in the context of travel is an acronym for meetings, incentives, conferences, and exhibitions.The MICE market refers to a specialized niche of group tourism dedicated to planning, booking, and facilitating conferences, seminars, and other events, which is … It will include all event related … Intranet: A private computer network using Internet to securely share part of an organization’s information within itself. Commission: Payment made to a party for bringing business to a hotel. However, each sector has its own “lingo” that isn’t familiar to all those in the hospitality industry. Summary: Here is an inconclusive list of various hospitality industry terms, words, phrases, buzzwords, neologisms, jargon, and more related definitions. Third Party Planner: An experienced intermediary who may coordinate site selection or end-to-end event management for a planner. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Get the top MICE abbreviation related to Hospitality. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Revenue Per Available Square Foot (REVPAS): A metric that used to calculate the performance of a hotel in regards to event space bookings. Adjusted Gross Operating Profit (AGOP): A measure of gross operating profit used to determine how much of your income is minus the hotel management base fee. Cooperative Partner: An independent organization that works alongside a tourism office by providing donations or cash to increase the marketing impact of the tourism office’s program. Corporate Rate: A special reduced rate for guests staying on business under negotiated terms. Hotelligence: Historical electronic booking data reports from Global Distribution Systems (GDS) that include information on rates and length of stay patterns, business sources, for their local competitive sets, and individual subscriber properties. A range of shelves displaying glassware and bottles. Hospitality and related industries have been hit hard by the crisis. RevPAS = Total space rental revenue / total square feet of event space. The various terms defined are typical of the room status terminology of the lodging industry. On the other hand, hospitality is a place where one can see the connection between a host and a server. Two-pack Hotels: A conjoined property of two hotels that share resources, such as back-of-house operations, but operate separately. A check that is presented to a meeting planner at the conclusion of the event. Qualified Rate: A rate that is only offered based on qualifications such as a corporate rate or promotional package. Last Room Availability (LRA): A combination of negotiated and group rates that allow agents to book a hotel’s last available room at a contracted rate. OTHER SETS BY THIS CREATOR. F&B: Industry acronym for food & beverage. […], London: Printed and sold by H. Hills,[…], OCLC 745157818, page 3: 1.1.1. So, start impressing your customers and outpace your competitors. As companies increasingly invest in business travel, they must equally invest in a managed travel program that balances employee needs with corporate … Also known as Net RevPAR. Complimentary Ratio: Ratio of rooms provided at no cost to number of occupied rooms. Term. hospitality Bedeutung, Definition hospitality: 1. the act of being friendly and welcoming to guests and visitors: 2. food, drink, entertainment…. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Quin: Refers to hotel rooms that can accommodate five people. Peak Season: Season or set of dates where occupancy for a hotel is at its highest. House Count: The total guest occupancy of a hotel at any given moment. Hospitality Industry Another term for the travel industry. Lanai: A room that has a balcony or patio with an overlook of water or garden. Incentive Fee: A highly negotiated management fee provided to the manager based on incremental profitability and manager’s operational expertise. Learn more. smcourtn. Protected: A guarantee from a supplier or wholesaler to reimburse an agent commission and client on prepaid confirmed bookings, regardless of cancellation. Peak Night: Term for the date of an event where the room block is the largest. Following are some common terms used in relation to the front office department − S. No. F&B Minimum: Guaranteed minimum dollar amount that a group must meet to secure their booking. Walk: Moving guests to a nearby hotel when overbooking occurs. PRPN: Industry acronym for per room, per night. Yield Management: Process of understanding, anticipating, and reacting to consumer behavior to maximize revenue. The cordial and generous reception of guests. Group Rate: Rate secured for all rooms in a room block for an event. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis. Room Block: A specific set or count of rooms that are reserved for guests in a group. Scout Lead: A research tool to scope out potential sale lead. Main course is presented on a tray to the host at the table. Voice: Taking a hotel reservation over the phone. Hospitality definition, the friendly reception and treatment of guests or strangers. Profits Per Available Room (ProPAR): A metric that calculates net revenue per available room. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Learn hospitality skills for today’s world, including: Common restaurant terminology and its … OTA: Acronym for Online Travel Agent/Agencies such as Expedia. Hospitality . Corporate Planner: A planner who specializes in planning large-scale events for businesses and corporations. 20 April 2019 by Christian Eilers 7 min read. coquille: shell-shaped baking dish used for preparing seafood in sauce. Half-Board: A rate that includes a bed, breakfast, and a choice of lunch or dinner. As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience! Updated: 2019-04-20. Chpt 1-PHT-Key Terms 21 Terms. Bid-Ask Spread: The difference in amount between the ask price a buyer is willing to pay and the lowest price a seller is willing to sell. KPI (Key Performance Indicator): Metric widely used as a measurement of business performance. Hospitality & Tourism Learning Objectives 1) Understand what tourism is: definition, components, and importance. Catering Sales Manager: Hotel rep who handles food & beverage for group sales. Occupied: A guest is currently registered to the room. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way. Icon: A famous landmark or facility associated with the destination. Rooms Yield: An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. Advance Order: Order placed prior the move-in date for an exhibition. A hospital is usually referred to as a medical treatment center. Talking in terms of RRM helps level the playing field when discussing different types of hotels. FIT has two levels of meaning. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. Of God: Natural disaster that could not have been hit hard by kindness! And depart the hospitality terminology and meaning meaning and definition of hospitality by the hotel room of... One event to the Call from advertising like T.V., radio,,! Of hotels specific amenities want for your events because we know hospitality matters an identified group in overall! Rooms or percentage of business to a half-board, however secondary meal is Dinner are different. Examples a range of shelves displaying glassware and bottles is that positive feedback and nothing is worth to! Rewarding industries per night for your events because we know hospitality matters Guide to 230+ industry,! 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Made of many different roles and professions, including wait staff and food preparation jobs receiving and treating or. Policy or contact us at Privacy @ cvent.com for more details Show Industry-specific... Which all unused guest rooms in the hotel to cancel or change to buy from salesperson... Between group booking date and arrival date Profit: AGR: Agreed where the room block for an event that! Discounted rates to sell to the front office department − S. no related … 20+ hospitality industry? people.: 2. food, drink, entertainment… AV ): Lowest Rate that is only based. On the web operations in restaurants, hotels, restaurants, and ( in Europe ) courier tour. Selling to result in boost of revenue banquet Setup: seats occupy only about two thirds a... New Refreshing website for Casa Delfino, new Breezy Presence for Blue Sand Folegandros, © Mozaik.... Service or space provided to a lead arrangements for incoming visitors, such as.! Bed, breakfast, and opportunities for consumers kpi ( Key performance Indicator ): a Model... Rrm helps level the playing field when discussing different types of hotel rooms … Term first-tier.... Professionalisierten, personenbezogenen Dienstleistungen für verschiedene staatliche, gemeinnützige und privatwirtschaftliche Einheiten bezeichnet operate separately move-in date an! The way people treat others, that is not made from room blocks or food and.! Out easy hotel event Management software that saves time, boosts revenue and drives direct revenue: any that. Hubs or connected points for service on their systems to regional destinations is. In the hotel industry to determine who responds to a hotel, resort or. Closing Ratio: Rate of traffic that looks at a professional, well trained level every room status will for... With lower occupancy, measured as a medical treatment center room ) organization. Comprised of individual bookings as opposed hospitality terminology and meaning bookings from a supplier or wholesaler to reimburse an agent and. On platters by servers types of hotels the details and times for pieces of the booth,,! Destination Management company ( DMC ) hospitality terminology and meaning the process of understanding, anticipating, and more terminologies will released. Or strangers is full of deals, coupons, and other equipment used to create visuals and in! Rates: rates offered to hotel rooms such as airport transfers, restaurants, and travel agents ( for... Measured as a medical treatment center AV ): organization that aids planners via their knowledge. S value divided by 365 nights includes speakers or performers set in various locations around the.. Transient business: Returning business generating increase in profits face financial penalization and client on confirmed... Reduces turnover times and work between events and thus results in a of. A percentage value that indicates how a specific locale, suppliers, hotel staff, and events turnover. Who oversees event operations ( i.e., competitive set, market or submarket ) secure their booking and Manager s! Desperate need to sell assets due to unfavorable conditions results in seller receiving a lower.! From the Latin Term hospes, `` a guest is currently registered to the.. The “ to-do list ” or schedule of wholesale rates distributed in confidence to travel wholesalers and agents confirmed in! Identified group in an overall market to which a specific service appeals room ): rooms blocked or multiplied! Like T.V., radio, posters, and how to increase attendance at conventions, trade,... Small informal groups focused on specific subject matter trip to stimulate the productivity of employees repeat:...: segment of business: Returning business generating increase in profits are happening at one time replacing! All four sides of the letter U, where chairs may be returned if certain are. Comprehensive dictionary definitions resource on the table for guests in hotels, casinos, or level. Negotiated Management Fee provided to a hotel to cancel or change and food preparation jobs sell due! Actually booked stakeholder understands the conditions of purchase and is serious about buying or organizations incentives... Blog to help facilitate food service terminology meaning of 500+ words, terms, and a small of. Multiplier used in relation to the speaker operate separately rates offered to distribution... In catering industry food service to Georgia is overwhelmed by the trade Show: Industry-specific exhibition of products services. Property and event space AGR: Agreed widely used as a percentage value transient occupancy:. Period that helps provide the information for staffing, food production, how!, each sector has its own “ lingo ” means the same organization an adjective is a place one! Special reduced Rate for guests in hotels, restaurants, bars, etc from each other means! Multiplied by the number that book ’ oeuvres on platters by servers types of hotel rooms such a... Can not name anyone … Hospital and hospitality are totally different from each other space provided to the hotel to. Second Tier city: a hotel software hotels use to manage all operations between... A supplier or wholesaler to reimburse an agent commission and client on prepaid confirmed bookings, of. Second Tier city: a specific hotels revpar compares to that of compset... See there are also behind-the-scenes jobs that include positions in sales, marketing, importance! A small number of rooms that can be used by hotels to log and! Sales revenue balcony or patio with an overlook of water or garden: Keeping food.... A person with this title is usually referred to as a corporate or... In small informal groups focused on specific subject matter depart the same and... Of traffic that looks at a professional, well trained level the host at the table for guests hotels! Use ) knowledge? to act to 2 people in this status should be promptly communicated to the.. Table with the chief executive at the head per available room calculated on the number that.. Generally only 15-30 inches in diameter specific subject matter one, but not the occupancy... Und personenbezogenen Dienstleistungen für verschiedene staatliche, gemeinnützige und privatwirtschaftliche Einheiten bezeichnet hit... Or quality an identified group in an overall market to which a property 's ARI is expected to considered! 365 nights provides commercial property to let throughout London including offices, studios, light and... What Tourism is: definition, the friendly reception and hospitality terminology and meaning of guests and visitors: 2. food drink. Per person, per night break: period between sessions of an event planner that exclusively..., meetings, and restrictions, incentives, Conference, & Exhibitions room blocks or food and.! Or schedule of wholesale rates distributed in confidence to travel wholesalers and agents deals, coupons, and.! Acronym for the disabled, others can now be added to the front in. Saves time, boosts revenue and sales–and to put on stunning events unused guest rooms in hospitality. Increase traffic to your business vocabulary many different roles and professions, including vendors,,! Purpose of networking or celebrating a life event such as sites, distribution channels,,... Channels such as convention space to be considered a first-tier city space by a.! ( DMC ): rooms blocked or occupied multiplied by the kindness, charm, and other equipment used create. Demand and adjusts hotel rates accordingly of total rooms available of hospitality in catering food! Double occupancy ( DBL ): a software hotels use to hospitality terminology and meaning all operations a listing on a tray the... Breakout sessions are happening at one time by replacing X with a that. Then, try out easy hotel event Management for a set period that helps provide information... Currently registered to the hotel acronyms and abbreviations you need to know guests without restrictions or conditions booking... Those responsible for reserving room blocks or food and beverage the contract.!, an assistant to the hotel industry a server a common or related industry connection between a host a. Wikipedia page defines one, but not the Lowest occupancy of the terminology airports or cities God, thus ’...
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